1. SHIPPING & DELIVERY POLICY

At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customer, Standard and Express courier.

Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.

Express Courier – is available at an additional charge of $4.00 and it takes approximately 3 working days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

5. Processing Times

All orders are processed within 1-2 business days. During holidays, please allow additional time. If you need your package by a certain date, please use our Express shipping option to guarantee arrival by your chosen date. If for any reason your item will not be delivered on time, one of our customer service representatives will notify you immediately. All international orders are processed within 1-2 days and shipped via DHL Express. Please note we are not responsible for any duties and fees that your country may charge.

6. Domestic Delivery

All USA deliveries are mailed via USPS or UPS with signed postage. Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no one is available to accept the package, the postman will leave a note card to call and schedule for a re-delivery or pick up service.

Domestic Delivery Charges/Times

FREE STANDARD SHIPPING (applies to orders over $69) – 5-7 business days

USPS Priority $5 – 2-4 business days

USPS Standard Shipping – 3-7 business days

Please note these times do not include processing which needs 1-2 business days (not including Overnight which is processed the same day if ordered before noon PST)

7. International Delivery

All international orders are shipped via DHL Express and delivered within 1-4 business days. Please note that we are not responsible for any delays caused by weather conditions and/or customs delays. International orders are shipped via signature required so please make sure someone is present to accept delivery or reschedule delivery for another date.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries along with any applicable custom/duty fees.

International Delivery Charges/Times

DHL Express $25 & Up

Canada – 1 business day

Rest of world – 2-4 business days

Please note these times do not include processing which needs 1-2 business days.