Returns, Refunds, and Exchanges Policy
- Returns and Refunds:
- Please return unsuitable items within 14 days of receiving your order.
- All items will be refunded via store credit in the form of an E-gift card code, and E-gift card code never expires. However, all the items with price ending in $ .75 are considered Final Sale and cannot be returned for store credit. If this is applicable it will be stated on the product page.
- Please do your best to try on because items must be received back in its original condition( including paperwork, packaging, and original tags attached). It means items must be unworn, unwashed, free of makeup and perfume.
- For hygiene reasons, the following items are non-refundable: swimwear, bodysuits, lingerie, jewelry and accessories.
- You will be responsible for covering the shipping costs to return your items. However, you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to Xoxo Outfit.
- Mail your return items to our returns address stated below:
654 Kirk Glen Dr
San Jose, CA 95133
- Please allow up to 2 weeks for your return package to be returned to Xoxo Outfit. We will process your return ASAP once it is delivered to our place. We will send you a confirmation email that issues’ you store credit in the form of a Xoxo Outfit E-gift card for use on a future purchase. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
If you’ve changed your mind about the item(s) you’ve ordered from us, don’t worry, you have 28 days from when you receive them to return them back to us.
The returned product(s) must be unused and in their original condition and must include all the contents (including instructions and packaging).
If the item was part of an offer e.g. buy one get one free, then both must be returned to be eligible for a full refund.
We do not cover the cost for returning the products back to us and ask that you please obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post. We may ask for this receipt at anytime during the returns process.
The cost of the initial postage paid by you for us to deliver the goods will only be refunded if you have notified us of your intent to return all the items within the 14 days after you have received them.
Please note non faulty items returned using the freepost address will have the cost of the return postage deducted from the final refund.
Unfortunately, we are unable to accept returns on the following unwanted items:
- Intimate items
- If your item is damaged in transit, please contact us as promptly as possible (within 7 working days of receiving the item) and we will advise you on how to proceed.
- If the product you have ordered is faulty, you have 28 days from the date of receipt to return it back to us.
- When returning the item back to us, please use the freepost address provided below.
- For faulty items over 2kg, please contact us before returning your item as we may be able to arrange a courier or organise an alternative method of return.
- For International faulty orders, you are unfortunately unable to use our freepost address, but please use the address label provided, and keep your postage receipt. As soon as we process the return we'll also refund your postage up to a value of $6.53 per KG.
To return faulty or damaged goods, please print off and complete the relevant form, below:
- If you have a faulty personalised product, please send us an image of the damage including your order number within a reasonable timeframe to [email protected], we will then advise you on how to proceed.
If your item is unwanted, please print off and complete this form.
If your item is faulty or damaged or we have sent you the wrong item, please print off and complete this form.
If you are an International customer, please print off and complete this form.
Please put your items into protective packaging and post it back to the returns address on the form.
Make sure you complete and include the returns form in your parcel or it may delay the process.
We ask that you please obtain a proof of postage receipt when returning items back to us, as we do not accept responsibility for products lost in the post. We may ask for this receipt at any time during the returns process, so please retain this.